Terms of service

Once your order is processed our logistics team will be in touch to arrange a delivery as soon as your item is ready to dispatch.

Nationwide deliveries

What to expect on the day:

Deliveries are scheduled between 7:00am - 7:00pm.
The day before delivery you will receive a text with a 2-hour delivery slot.
On the day of delivery you will receive updates and a tracking link via SMS to let you know the driver is on their way.

Delivery times are estimates and may be affected by unforeseen traffic or road closures. We will always do our best to meet your allocated slot and provide real-time updates throughout the day.

Delivery is a 1 person delivery up or down 3 steps unless otherwise selected.

All deliveries will now be made into the room of choice (ground floor unless there is a lift). We will install your appliance if you have chosen this service.
We ask you to open the door and leave the fitters in the room alone if possible. We appreciate your understanding at this difficult time.
If there are any stairs or steps we will not be able to deliver with the 1 person delivery service, please let us know what you would like to do if this is the case.

Please see the full shipping policy for more details.

Stock updates

We hold thousands of items in stock for quick delivery, most of which are available within a few days. Occasionally we will have to order items from the manufacturer or obtain them from a satellite warehouse which can extend the delivery to 3-21 working days. If there are any unforeseen delays we will be in touch by phone or e-mail to keep you informed.

Failed deliveries

A £39.99 failed delivery charge applies for failed deliveries once the appliance has been loaded onto the delivery vehicle. Please do not select a delivery day if you are not available for the whole of that day as text messages are only sent once our vehicles are loaded.

Product Information, Images and Pricing Disclaimer

If you need to clarify any product information please email sales@applianceworldonline.com or call 0161 794 3030.

The product images, descriptions, specifications and prices displayed on our website and in our marketing materials are provided for general information purposes only. While we make every effort to ensure accuracy, we cannot guarantee that all information is complete, current, or error-free.

All product photographs, illustrations, and images shown are for illustrative purposes only. Actual products may vary in appearance, colour, size, or specification from those depicted. Variations may occur due to different display settings, lighting conditions, product updates, or manufacturing changes. We recommend verifying critical product specifications directly with our customer service team before making a purchase.

Colour Matching & Descriptions

Appliances described as the same colour may vary slightly in shade between different suppliers, factories, or production batches. This natural variation in manufacturing is standard across the appliance industry. We cannot guarantee exact colour matches between items, even when specified as identical colours such as cream, white, or black.

Product descriptions and specifications are based on information provided by manufacturers and suppliers. While we regularly update our product information, manufacturers may modify their products without notice. We reserve the right to modify product descriptions, specifications, and other information without prior notification.

Flooring

Customers are responsible for protecting their flooring during delivery and installation. We recommend covering floors with appropriate protective materials before our team arrives. Any damage to flooring, carpets, or floor coverings that occurs during delivery or installation is the customer's responsibility. Our team will take reasonable care, but floor protection remains the customer's obligation.

Pricing errors

Despite our best efforts to maintain accurate pricing, errors may occasionally occur. All prices shown are subject to verification at the time of processing your order. We reserve the right to correct any pricing errors and/or cancel any orders placed with incorrect pricing. If a pricing error is discovered, we will notify you promptly and provide the option to either cancel your order or confirm it at the correct price.

Reporting damaged goods

Any damaged items must be reported to Appliance World within 48 hours of receiving delivery. We can not replace or refund any items if the damage isn't reported within this time frame.

We will not be held responsible for any damage incurred. It is the customer's responsibility to protect any floor coverings to prevent damage while the products are being situated in the property. Please check the dimensions of the product you plan to purchase to ensure that it fits in the space and will fit through any doorways.

Let us know if delivery access is restricted due to:

Parking permits
Traffic restricted areas
Width restricted roads
Bus routes
Low bridges
Steps to property
Building work/skips etc.
Gravel driveways
Upper floor deliveries with no lift

Failed deliveries will incur an additional delivery charge if you are not present on the agreed delivery.

Returns

You are entitled to cancel your contract if you so wish, providing that you exercise your right no longer than 14 days after the day on which you receive the goods. Your right to return products does not apply to goods made to your specification that have been clearly personalised such as a door change or items made bespoke. If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them, any business to business transaction is excluded from the cancellation and returns terms.

A collection fee for the cost of returning the goods will apply. The fee will vary based on the size of the appliance.

American fridge freezers or French style fridge freezers £130.
Range cookers £130.
Fridge freezers £85.
Washing machines tumble dryers, dishwashers, standard size cookers etc. £75.

Collection of the goods will only take place from the delivery address to which they were originally delivered.

You can return the items at your own cost within 14 days of such cancellation, and we will reimburse you (by the method used in the original transaction).

We will not refund any supplementary costs arising if you choose a type of delivery other than our standard delivery.

We will make the refund within 14 days after the appliance is returned to us. If you cancel an order after the goods have been despatched, you will be charged the actual cost of collecting/delivering the item. The cost will be deducted from any refund that is due to you.

Please note pricing of any multi buy package may be subject to change should one or more items be returned within your 14 day return period.

Please note

We recommend that goods should be returned by a recorded method of delivery as proof of return may be required. We strongly recommend they also be insured in case the goods are damaged during return transit.
Upon receipt of the returned appliance(s) these will be inspected to ensure they are in perfect condition and include all relevant accessories, manuals, components, and any free gifts that were supplied.
If the appliance has been installed and/or used or can no longer be sold as new, then an appropriate reduction in the refund due will be applicable this can be up to 50 percent of the value.
We reserve the right to claim for any damage to the appliance(s) that may have occurred whilst the goods have been in your possession. This does not affect your statutory rights.
In conclusion your order will be processed for reimbursement of monies paid less any applicable collection charges & or charges in respect of missing accessories, manuals, components, and free gifts.

Damages

Any visible damage should be reported to our sales team within 48 hours after delivery. If you receive an item that is damaged, please do not install or use the product.

If you use or install the product, then this will be deemed as you will have accepted the goods and we can't take the item back or exchange it.

Therefore, it is imperative you contact us straight away and do not use or install the item.

If an item is damaged on delivery it needs to be returned with its original packaging, we will not accept any goods as damaged if you do not have the original box/packaging.

Faulty Goods

Claims regarding faulty goods will be subject to the terms and conditions of the manufacturer's warranty but this does not affect your statutory rights. If your product appears not to be functioning correctly, please first check the manufacturer's instruction book and follow the fault-finding guide. If a product has been installed the manufacturer will need to send a service engineer to inspect the appliance to establish the nature of the fault. Please remember if a product is found to be installed incorrectly the manufacturer reserves the right to charge for the service call.

When installing a gas appliance, a qualified Gas Safe engineer is required,

Our Team of Gas Safe Engineers can install your appliance within the Manchester Area (see our installation pricing)

Exchanges of faulty goods

When an item is deemed not repairable by the manufacturer within the warranty period, they will issue you with an "Uplift Number" This is an authorisation for us to exchange the goods. You can then choose to exchange the product for a like for like product or choose a different product. If you choose a different product then if it is more expensive you will need to pay the difference if it's cheaper, we will refund the difference. If you choose not to have a replacement and just want a refund, then you will be charged a fair usage charge for the period you have had the product.

When we deliver the replacement the faulty appliance will need to be disconnected and available to collect, we will not leave the new replacement appliance unless the other is available for collection at the same time. If we installed the original appliance, then we will disconnect and install your new one free of charge.

Warranties

All new products have manufacturer warranties with the length of parts and labour coverage listed on products pages. Optional extended warranties are available to purchase. Warranties are only valid where the appliance has been used solely for domestic purposes and is located on domestic premises.

Any appliance which has a guarantee over 12 months must be registered within 28 days of receipt to qualify for any additional cover.

Manufacturer contact details

If you have a mechanical fault with your appliance which is covered by the Manufacturer's warranty you can either give our customer care team a call or contact the Manufacturer directly and they will arrange a service visit.

Returns Policy / Terms and conditions

Applianceworldonline.com is a trading name of Appliance World Online Limited